YES! WE SHIP INTERNATIONALLY!

Terms and Conditions

All The Legal Stuff...

By purchasing anything from this site you agree to the following terms and conditions and agree that you have read and understand them.

PRIVACY
TJ Brutal Customs respects our customers’ information. This private and confidential information will never be shared with any outside affiliations for any reason.

RETURN/CANCELLATION POLICY
We reserve the right to refuse any refund or return requests.  In the event TJ Brutal Customs authorizes a return, the items may be subject to a restocking fee.  If items returned are used or damaged we cannot issue a refund.  There can be a 20% restocking fee for non-custom items.  For custom items, there can be 50% restocking fee - exhaust, gas tanks, special orders, and promotional items - if we accept a return.  All Brass items have a 30% re-stocking fee.  **Items purchased during a sale cannot be cancelled or returned.**  If we make an item that is not a regular option on the site in a custom configuration, we cannot cancel or refund the order once the order is placed.  We are not responsible for shipping charges incurred if you ship an item back. If a return is authorized you must pay any additional shipping charges.  A refund may take up to 30 days to process, however they are usually much quicker.  If you paid an expedite fee and wish to return an item, expedite fees are non-refundable.  We reserve the right to waive these terms at our discretion.  If you purchase slide diaphragms or any kit including slide diaphragms, and you tear them on installation, we will not refund your purchase. The product page is very clear on installation and we are not responsible for incorrect installation.

Cancellations cannot be processed for several items, throttle cables, clutch cables, and brake lines (as they are made to order), extended fork tubes, springers, motogadget products, gas tanks, antigravity products and custom invoiced items.  If an order is placed before a sale, an order cannot be cancelled and then placed again during the sale.  If an order is placed during a pre-order sale, it cannot be cancelled.  If you wish to cancel an order you may email through the contact page, requesting a cancellation.  Make sure to include your order number in the email or the email will not come through the system. We will respond to your request within 3-7 business days.  By purchasing from this website you agree not to file a dispute with paypal or your card company without first contacting customerservice@shoptjbc.com. Plus, if you don't at least email us first and give us time to reach out to you and solve the issue, and you go right for a dispute, we will know you are a complete cockhole. =)  (If a dispute is filed it prevents us from finishing your items or shipping them) If a return is made after 180 days from purchase, you will be issued store credit. 

By purchasing from this website, you agree that you have read and understand all the information on this page and agree to the terms and conditions.  If you have a problem with your purchase, please email us at customerservice@shoptjbc.com and title your email  and be sure to include your order number.  

Many items go in and out of backorder status rapidly and this can affect turn around times.  We ship every order as fast as possible and no order is ever unfulfilled. 

PRE-ORDER ITEMS
If you purchase an item categorized as "Pre-Order" or an item that states in the description there is an extended turn around time - this means the item can have a turn around time of up to 10 weeks or longer if stated in the description. This can take longer or shorter depending on workload.  If a dispute is filed within that time, you will be asked to cancel the dispute so we may finish processing your order.  If you order multiple items and one or more of those items have an extended turn around time, the order will go out once all items have been fulfilled. If the 10 week period has passed please send an email and we will quickly figure out where your order stands. Items with Pre-order items cannot be cancelled or edited so please be sure of your items before finalizing your purchase. 

TERMS OF USE
By visiting our website, you agree to the Conditions & Terms of Use. These terms may be changed or updated so we encourage you to check this page regularly. We do not guarantee that information on our website is accurate, complete, or current. This includes pricing, description and availability of products. We reserve the right to correct any errors and to change information at any time without prior notice.
All products are limited warranty. If you have an issue with one of the products, you must contact us immediately so we may figure out the best course of action. Our tuning kits, rebuild kits, performance kits and performance parts are made to work with specific motorcycle models and with TJ Brutal Customs, LLC intake and exhaust parts. Using our  tuning kits, rebuild kits, performance kits or any performance parts in combination with another companies parts is strongly recommended against. Doing so could cause irreparable damage to your bike.  If you choose to ignore this, you do so at your own risk. TJ Brutal Customs, LLC assumes no responsibility in any damage incurred, to personal or public property. Modifying or attempting to fix any item will void any opportunity for us to fix it or replace it for free. Drilling, tapping, wrapping, coating, plating, modifying or welding any item voids any chance of fixing the item for you or replacing it. We will not repair or replace any handmade items that have been modified in any way. Wrapping exhaust or ceramic coating or plating of any kind on any items will be considered a void of this warranty. We will not repair or replace exhaust that has been wrapped. If you use anything other than a recommended cleaner or abrasive on the products, whether raw, powder coat, aluminum, chrome or brass this will void the warranty. Use of any chemicals on bare metal parts or plated or coated parts can result in adverse reactions, peeling powder coat or tarnishing bare metals or affecting plating negatively. 
Modifying products or misuse of products in a way other than is recommended on the site will void any warranty. Using any product for an application it was not intended for will void any warranty. Failure to follow the instructions on any product will void warranty. Brass products, plated or solid are not covered under warranty. brass is a very soft and fragile metal and prone to corrosion. Brass exhaust and brass components can change color and rust, pit, and corrode especially if the bike is left outside or the bike is in a humid environment, or moisture is left on the brass. The brass exhaust especially must be kept dry and wiped down after use once the metal is cool to the touch. We do not warranty electrical items, or any glass items, headlight lenses, or lights. If you purchase our carburetor rebuild service and we receive carbs that are beyond restoration, we will email you and let you know. We will refund your purchase and you must pay for return shipping if you wish to have the carbs shipped back to you. 
Terms and conditions that apply to gas tanks that are made by hand in house. If purchased without lining, no warranty is expressed or implied. All tanks are pressure tested before shipping. If tank is purchased with lining, We offer a manufacturers warranty of up to 1 year from date of purchase against manufacturer defects. modifying the tank in any way voids warranty. If a tank is modified ( any part  being ground, cut, drilled, filed, bent, hammered, welded, or brazed) the warranty is void. Tanks may be painted after purchase, painting does not void the warranty. If you purchase a lined tank and powder coat it, this voids the warranty and will result in the lining being melted off the inside of the tank. 
 We prefer to email with our customers as it not only provides a black and white reference for both parties but it allows us both an easy reference if some information was shared. Shop hours are Tuesday - Saturday 10AM -6PM PST so those are the best times to reach out. we respond to all emails within 5-7 business days. This is a VERY small shop and we do have days off. We are not robots!  (657) 444-7714. This is not a 24hr hotline and we do not have a phone answering service. You can reach us more quickly by sending an email to customerservice@shoptjbc.com please provide your order # (i.e. TJ0001) not a paypal transaction ID, so we can help you more quickly. 

COPYRIGHT
All content included on this website including text, graphics, logos, images, and software, is property of TJ Brutal Customs and is protected by United States copyright laws. All content on this site is the exclusive property of www.shoptjbc.com and may not be used for any other purposes without our written permission.

SECURE PROCESSING
www.shoptjbc.com uses SSL Encryption Technology which is an industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet.

RESPONSIBILITY
www.shoptjbc.com sells products to adults who can purchase with a credit card. If you are under 18, you may only use our site with the involvement of a parent or guardian. 

PURCHASE FOR PERSONAL USE ONLY
You may purchase products only for personal use and not for resale. We reserve the right to refuse orders for any reason without explanation.
We reserve the right to refuse to do business with anyone, for any reason, without explanation. So don't be a dick! Please be nice even if you are unhappy with your purchase and we will do everything in our power to make you happy!! 
Our products are for racetrack/offroad use only. We are not responsible for noise violation fines. It is your responsibility to research your local traffic laws to deem whether our parts are acceptable for your bike in your riding area. We are not responsible for any injury or damage to personal or public property.

SHIPPING
$199.99 Free Shipping applies to Domestic orders only. We ship worldwide. Although alternate shipping charges will apply. International shipments shipping via FedEx may be subject to an import fee.  You can check with your local customs office to learn if your country charges any import fees and, if so, at which rates.  We are not responsible for damaged or lost items. Once a package leaves the shop, we am no longer responsible for it. If your item is received damaged or lost you will need to contact the postal service. Please do not send an email asking where your item is. We are a small operation and things sometimes take longer than the big guys. No order is ever forgotten or lost and we process them in the order they are received. If you placed an order and it has been some time, please go read the descriptions of the items you ordered, some of the items we carry are made to order or may be on back order. 
When ordering and shipping via USPS please be aware they are in control of their shipping methods names. Just because you selected "2 day priority" does not mean your package will arrive in 2 days. When your order ships it will be shipped using the method you chose. Due to the custom and handmade nature of many of our products, we do not offer expedited shipping as in many cases shipping something immediately would be impossible. Most products have advertised turn around times and inventory availability can change rapidly and at any time. We will do our absolute best to get your order out to you as soon as possible! 
If you receive an item that you believe has been damaged in transit, please send us an email with pictures, and go to the following link to begin the claim process. - https://www.usps.com/help/claims.htm

SALES TAX
Sales Tax is charged to those orders shipped within the state of California. All products and shipping are subjugated to a California sales tax of 9.75%.

 

Data Processing Addendum
1. Definitions
(a) “Data Protection Legislation” means European Directives 95/46/EC and 2002/58/EC, and any legislation and/or regulation implementing or made pursuant to them, or which amends or replaces any of them (including the General Data Protection Regulation, Regulation (EU) 2016/679);
(b) “Data Processor”, “Data Subject”, “Processor”, “Processing”, “Subprocessor”, and “Supervisory Authority” shall be interpreted in accordance with applicable Data Protection Legislation;
(c) “Personal Data” as used in this Addendum means information relating to an identifiable or identified Data Subject who visits or engages in transactions through your store (a “Customer”), which TJ BRUTAL CUSTOMS, LLC Processes as a Data Processor in the course of providing you with the Services.
(d) All other capitalized terms in this Addendum shall have the same definition as in the Agreement.
2. Data Protection
2.1. Where a Data Subject is located in the European Economic Area, that Data Subject’s Personal Data will be processed by TJ BRUTAL CUSTOMS, LLC. As part of providing the Services, Subjects Data will not be transferred out of country.
2.2. When TJ BRUTAL CUSTOMS, LLC Processes Personal Data in the course of providing the Services, TJ BRUTAL CUSTOMS, LLC will:
2.2.1. Process the Personal Data as a Data Processor, only for the purpose of providing the Services in accordance with documented instructions from you (provided that such instructions are commensurate with the functionalities of the Services), and as may subsequently be agreed to by you. If TJ BRUTAL CUSTOMS, LLC is required by law to Process the Personal Data for any other purpose, TJ BRUTAL CUSTOMS, LLC will provide you with prior notice of this requirement, unless TJ BRUTAL CUSTOMS, LLC is prohibited by law from providing such notice;
2.2.2. notify you if, in TJ BRUTAL CUSTOMS, LLC opinion, your instruction for the processing of Personal Data infringes applicable Data Protection Legislation;
2.2.3. notify you promptly, to the extent permitted by law, upon receiving an inquiry or complaint from a Data Subject or Supervisory Authority relating to TJ BRUTAL CUSTOMS, LLC Processing of the Personal Data;
2.2.4. implement and maintain appropriate technical and organizational measures to protect the Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure. These measures shall be appropriate to the harm which might result from any unauthorized or unlawful processing, accidental loss, destruction, damage or theft of Personal Data and appropriate to the nature of the Personal Data which is to be protected;
2.2.5. provide you, upon request, with up-to-date attestations, reports or extracts thereof where available from a source charged with auditing TJ BRUTAL CUSTOMS, LLC data protection practices (e.g. external auditors, internal audit, data protection auditors), or suitable certifications, to enable you to assess compliance with the terms of this Addendum;
2.2.6. notify you promptly upon becoming aware of and confirming any accidental, unauthorized, or unlawful processing of, disclosure of, or access to the Personal Data;
2.2.7. ensure that its personnel who access the Personal Data are subject to confidentiality obligations that restrict their ability to disclose the Customer Personal Data; and
2.2.8. upon termination of the Agreement, TJ BRUTAL CUSTOMS, LLC will promptly initiate its purge process to delete or anonymize the Personal Data. If you request a copy of such Personal Data within 60 days of termination, TJ BRUTAL CUSTOMS, LLC will provide you with a copy of such Personal Data.
2.3 In the course of providing the Services, you acknowledge and agree that TJ BRUTAL CUSTOMS, LLC may use Subprocessors to Process the Personal Data. TJ BRUTAL CUSTOMS, LLC use of any specific Subprocessor to process the Personal Data must be in compliance with Data Protection Legislation.
3. Miscellaneous
3.1 In the event of any conflict or inconsistency between the provisions of the Agreement and this Addendum, the provisions of this Addendum shall prevail. For avoidance of doubt and to the extent allowed by applicable law, any and all liability under this Addendum, including limitations thereof, will be governed by the relevant provisions of the Agreement. You acknowledge and agree that TJ BRUTAL CUSTOMS, LLC may amend this Addendum from time to time by posting the relevant amended and restated Addendum on TJ BRUTAL CUSTOMS, LLC’s website, available at www.shoptjbc.com and such amendments to the Addendum are effective as of the date of posting. Your continued use of the Services after the amended Addendum is posted to TJ BRUTAL CUSTOMS, LLC’s website constitutes your agreement to, and acceptance of, the amended Addendum. If you do not agree to any changes to the Addendum, do not continue to use the Service.
3.2 Save as specifically modified and amended in this Addendum, all of the terms, provisions and requirements contained in the Agreement shall remain in full force and effect and govern this Addendum. If any provision of the Addendum is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and shall be inoperative, and the remainder of this Addendum shall remain operative and binding on the parties.
3.3 The terms of this Addendum shall be governed by and interpreted in accordance with the laws of the State of California and the laws of the United States applicable therein, without regard to principles of conflicts of laws. The parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the State of California with respect to any dispute or claim arising out of or in connection with this Addendum.