All The Legal Stuff…
By purchasing anything from this site you agree to the following terms and conditions and agree that you have read and understand them. If you have a problem with your purchase, please contact us through the contact page.
Our goal is a happy customer, while being able to run a sustainable business that continues to be able to make unconventional motorcycle parts for riders across the world. So, when we have the ability to help make your return, refund or exchange as easy and pleasant as possible, without harming the business, we will always choose to do so. We've decided to lay out, in details our returns, refunds and exchanges policies so you can shop with confidence.
We reserve the right to refuse any cancellation, refund, or return requests.
If you wish to cancel an order you may request to do so through the contact page, HERE. Request a cancellation/return/refund and we will happily assist you. Make sure to fill in your order number (ex. TJ0000) or the email will not come through the system. If you do not have an order number you can use TJ0000. We will reply with instructions on how to process the cancellation/return/refund. If a return is authorized you must pay any additional shipping charges. Once the items are received, we will issue a refund within 5-7 business days. We do not refund your original shipping costs as they were already used in shipping the item to you. A refund may take up to 30 days for your banking institution to process, however, they are usually much quicker.
By purchasing from this website you agree not to file a dispute or claim with paypal or your card company without first communicating with us and allowing us the chance to resolve any issue. If a return or refund is requested after 180 days from purchase, without the coverage of our lifetime warranty, you may only be issued store credit if the return/refund is approved.
In the event TJ Brutal Customs, LLC authorizes a return, the items may be subject to a 10% restocking fee. Items must be returned in new, unused condition, with no damage, and when they are, a restocking fee may be waived. If items returned are used or damaged we cannot issue a refund. If an item has been discontinued or we no longer carry it we can not authorize a return. All rubber products are non-warrantied, including vacuum plugs, slide diaphragms, tubes, tires, etc. All Shipping charges and fees are non-refundable. We reserve the right to alter these terms at our discretion.
If you purchase slide diaphragms or any kit including slide diaphragms, and you tear them on installation, we will not refund your purchase.The product page is clear on installation and we are not responsible for incorrect installation.
Cancellations and returns cannot be processed for several items, shipping charges, throttle cables, clutch cables, and brake lines, extended fork tubes, Springers, Motogadget products, gas tanks, Antigravity products, other merchandised products not made by TJ Brutal Customs and custom invoiced items. If you purchase slide diaphragms or any kit including slide diaphragms, and you tear them on installation, we will not refund your purchase. The product page is clear on installation and we are not responsible for incorrect installation.
Our goal is a happy customer, while being able to run a sustainable business. When we have the ability to help make your return or exchange as easy and pleasant as possible, without harming our business, we will always choose to do so. That being said, there are cases where refunds, returns or exchanges are not permitted and we want to make those clear to you upfront.
RETURN POLICY REGARDING SALES AND SALE ITEMS / PRICE CHANGES
If an order is placed before a price reduction or pricing change of any kind and you wish to get a refund or store credit for the price difference, you must send a message to customer service within 24 hours of placing your order, requesting this refund. There are no exceptions to this.
If an order is placed before a sale, an order cannot be cancelled and then placed again during the sale.
We do not offer refunds on any shipping charges.
When USPS priority shipping is selected, it does not mean your order gets to you in 2 or 3 days, it is merely the name USPS gives to that method of shipping. We have no control over how they name their services. When your order ships out, it will be shipped with the method you chose and you will receive tracking information via email. Most orders ship within 2-3 business days however this may be longer if you ordered pre-order items, or an item you ordered is out of stock. We do not provide expected transit times due to the fact that we have no control over how long a carrier takes to move a package from our facility to your doorstep. If you have not received your order, please reach out to us through the contact page and we will do our best to help you out right away.
We ship to the following countries - Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Romania, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, United Kingdom. Current shipping restrictions may prevent shipping to these countries please check with your local carriers to find out if they are accepting shipments from the U.S.
All non-US customers are responsible for and agree to pay all import taxes and duties, which may be collected upon the delivery of your package.
Free Shipping applies to Domestic orders only. I We are not responsible for damaged or lost items. Once a package leaves the shop, we are no longer responsible for it. If your item is received damaged or lost you will need to contact the postal service or carrier.
PRE-ORDER ITEM POLICY
If you purchase an item categorized as "Pre-Order" or an item that states in the description there is an expected ship date, , this means the item is in production and will ship around the time frame given in the product description. If you order a pre-order item along with NON pre-order items, the NON pre-order items will ship according to current fulfillment time frames and may ship separately from the pre-ordered item.
All products are limited warranty unless a lifetime warranty was purchased. If you have an issue with one of the products, you must contact us immediately so we may figure out the best course of action. We strongly recommend not using our parts in conjunction with other manufacturers parts. Doing so could cause irreparable damage to your bike. If you choose to ignore this, you do so at your own risk. TJ Brutal Customs, LLC assumes no responsibility in any damage incurred, to personal or public property. Modifying or attempting to fix any item will void any opportunity for us to fix it or replace it for free. Drilling, tapping, wrapping, coating, plating, modifying or welding any item voids any chance of fixing the item for you or replacing it. Wrapping exhaust or ceramic coating or plating of any kind on any items will be considered a void of this warranty. We will not repair or replace exhaust that has been wrapped. If you use anything other than a recommended cleaner or abrasive on the products, whether raw, powder coat, aluminum, chrome or brass this will void the warranty. Use of any chemicals on bare metal parts or plated or coated parts can result in adverse reactions, peeling powder coat or tarnishing bare metals or affecting plating negatively.
Modifying products or misuse of products in a way other than is recommended on the site will void any warranty. Using any product for an application it was not intended for will void any warranty. Failure to follow the instructions on any product will void warranty. Brass products, plated or solid are not covered under warranty. Brass is a very soft and fragile metal and prone to corrosion. Brass exhaust and brass components can change color and rust, pit, and corrode, especially if the bike is left outside, the bike is in a humid environment, or moisture is left on the brass. The brass exhaust especially must be kept dry and wiped down after use once the metal is cool to the touch. We do not warranty electrical items, or any glass items, headlight lenses, or lights.
Terms and conditions that apply to gas tanks that are made by hand in house: If purchased without lining, no warranty is expressed or implied. We strongly recommend you line your tank with something like red-kote. All tanks are pressure tested before shipping. If a tank is modified (any part being ground, cut, drilled, filed, bent, hammered, welded, or brazed) the warranty is void. Tanks may be painted after purchase, painting does not void the warranty.
If you purchased a lifetime warranty for a part manufactured by TJ Brutal Customs, we will send you a return label and you will not have to pay any return shipping fees. In order for us to send you a replacement part for any warranty, we will need to see tracking movement for the warrantied part you are returning before we are clear to send you a replacement part, so returning the warrantied part as soon as possible is the best bet to ensure your replacement will ship to you right away. If the part covered under warranty requires any kind of finishing, i.e. powder coating, anodizing, chrome plating, ceramic plating, or polishing, there may be an additional turnaround time to ship the replacement part to you. No matter what the scenario, we will do everything within our power to get any part covered under warranty repaired/replaced for you as soon as humanly possible.
We respond to all emails within 2-3 business days.
All content included on this website including text, graphics, logos, images, and software, is property of TJ Brutal Customs and is protected by United States copyright laws. All content on this site is the exclusive property of www.shoptjbc.com and may not be used for any other purposes without our written permission.
www.shoptjbc.com uses SSL Encryption Technology which is an industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet.
www.shoptjbc.com sells products to adults who can purchase with a credit card. If you are under 18, you may only use our site with the involvement of a parent or guardian.
PURCHASE FOR PERSONAL USE ONLY
You may purchase products only for personal use and not for resale. We reserve the right to refuse orders for any reason without explanation.
We reserve the right to refuse to do business with anyone, for any reason, without explanation. So don't be a dick! Please be nice even if you are unhappy with your purchase and we will do everything in our power to make you happy!!
Our products are for racetrack/offroad use only. We are not responsible for noise violation fines. It is your responsibility to research your local traffic laws to deem whether our parts are acceptable for your bike in your riding area. We are not responsible for any injury or damage to personal or public property.
Sales Tax is charged to those orders shipped within the state of California. All products and shipping are subjugated to a California sales tax of 10.75%.
Data Processing Addendum
(a) “Data Protection Legislation” means European Directives 95/46/EC and 2002/58/EC, and any legislation and/or regulation implementing or made pursuant to them, or which amends or replaces any of them (including the General Data Protection Regulation, Regulation (EU) 2016/679);
(b) “Data Processor”, “Data Subject”, “Processor”, “Processing”, “Subprocessor”, and “Supervisory Authority” shall be interpreted in accordance with applicable Data Protection Legislation;
(c) “Personal Data” as used in this Addendum means information relating to an identifiable or identified Data Subject who visits or engages in transactions through your store (a “Customer”), which TJ BRUTAL CUSTOMS, LLC Processes as a Data Processor in the course of providing you with the Services.
(d) All other capitalized terms in this Addendum shall have the same definition as in the Agreement.
2. Data Protection
2.1. Where a Data Subject is located in the European Economic Area, that Data Subject’s Personal Data will be processed by TJ BRUTAL CUSTOMS, LLC. As part of providing the Services, Subjects Data will not be transferred out of country.
2.2. When TJ BRUTAL CUSTOMS, LLC Processes Personal Data in the course of providing the Services, TJ BRUTAL CUSTOMS, LLC will:
2.2.1. Process the Personal Data as a Data Processor, only for the purpose of providing the Services in accordance with documented instructions from you (provided that such instructions are commensurate with the functionalities of the Services), and as may subsequently be agreed to by you. If TJ BRUTAL CUSTOMS, LLC is required by law to Process the Personal Data for any other purpose, TJ BRUTAL CUSTOMS, LLC will provide you with prior notice of this requirement, unless TJ BRUTAL CUSTOMS, LLC is prohibited by law from providing such notice;
2.2.2. notify you if, in TJ BRUTAL CUSTOMS, LLC opinion, your instruction for the processing of Personal Data infringes applicable Data Protection Legislation;
2.2.3. notify you promptly, to the extent permitted by law, upon receiving an inquiry or complaint from a Data Subject or Supervisory Authority relating to TJ BRUTAL CUSTOMS, LLC Processing of the Personal Data;
2.2.4. implement and maintain appropriate technical and organizational measures to protect the Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure. These measures shall be appropriate to the harm which might result from any unauthorized or unlawful processing, accidental loss, destruction, damage or theft of Personal Data and appropriate to the nature of the Personal Data which is to be protected;
2.2.5. provide you, upon request, with up-to-date attestations, reports or extracts thereof where available from a source charged with auditing TJ BRUTAL CUSTOMS, LLC data protection practices (e.g. external auditors, internal audit, data protection auditors), or suitable certifications, to enable you to assess compliance with the terms of this Addendum;
2.2.6. notify you promptly upon becoming aware of and confirming any accidental, unauthorized, or unlawful processing of, disclosure of, or access to the Personal Data;
2.2.7. ensure that its personnel who access the Personal Data are subject to confidentiality obligations that restrict their ability to disclose the Customer Personal Data; and
2.2.8. upon termination of the Agreement, TJ BRUTAL CUSTOMS, LLC will promptly initiate its purge process to delete or anonymize the Personal Data. If you request a copy of such Personal Data within 60 days of termination, TJ BRUTAL CUSTOMS, LLC will provide you with a copy of such Personal Data.
2.3 In the course of providing the Services, you acknowledge and agree that TJ BRUTAL CUSTOMS, LLC may use Subprocessors to Process the Personal Data. TJ BRUTAL CUSTOMS, LLC use of any specific Subprocessor to process the Personal Data must be in compliance with Data Protection Legislation.
3.1 In the event of any conflict or inconsistency between the provisions of the Agreement and this Addendum, the provisions of this Addendum shall prevail. For avoidance of doubt and to the extent allowed by applicable law, any and all liability under this Addendum, including limitations thereof, will be governed by the relevant provisions of the Agreement. You acknowledge and agree that TJ BRUTAL CUSTOMS, LLC may amend this Addendum from time to time by posting the relevant amended and restated Addendum on TJ BRUTAL CUSTOMS, LLC’s website, available at www.shoptjbc.com and such amendments to the Addendum are effective as of the date of posting. Your continued use of the Services after the amended Addendum is posted to TJ BRUTAL CUSTOMS, LLC’s website constitutes your agreement to, and acceptance of, the amended Addendum. If you do not agree to any changes to the Addendum, do not continue to use the Service.
3.2 Save as specifically modified and amended in this Addendum, all of the terms, provisions and requirements contained in the Agreement shall remain in full force and effect and govern this Addendum. If any provision of the Addendum is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and shall be inoperative, and the remainder of this Addendum shall remain operative and binding on the parties.
3.3 The terms of this Addendum shall be governed by and interpreted in accordance with the laws of the State of California and the laws of the United States applicable therein, without regard to principles of conflicts of laws. The parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the State of California with respect to any dispute or claim arising out of or in connection with this Addendum.