Terms and Conditions

All The Legal Stuff...

By purchasing anything from this site you agree to the following terms and conditions and agree that you have read and understand them.

PRIVACY
TJ Brutal Customs respects our customers’ information. This private and confidential information will never be shared with any outside affiliations for any reason.

RETURN/CANCELLATION POLICY
In the event TJ Brutal Customs authorizes a return, We reserve the right to refuse any refund or return requests. 
If items returned are used or damaged we cannot issue a refund. There can be a 50% restocking fee on custom items - exhaust, gas tanks, special orders, sale items, and promotional items if we accept a return. If we make an item that is not a regular option on the site in a custom configuration, once the order is placed we cannot cancel or refund the order.  All Brass items are a 30% re-stocking fee. We are not responsible for shipping charges incurred if you ship an item back. If a return is authorized you must pay any additional shipping charges. A refund may take up to 30 days to process however they are usually much quicker. If you paid an expedite fee and wish to return an item, expedite fees are non-refundable. We reserve the right to waive these terms at our discretion. Cancellations cannot be processed for several  items, throttle cables, clutch cables, and brake lines (as they are made to order), extended fork tubes, springers, motogadget products, gas tanks, antigravity products and custom invoiced items.  If an order is placed before a sale, an order cannot be cancelled and then placed again during the sale. If an order is placed during a pre-order sale, it cannot be cancelled. 

By Purchasing from this website you agree that you have read and understand all the information on this page and agree to the terms and conditions  If you have a problem with your purchase, please email us at customerservice@shoptjbc.com and title your email CUSTOMER SERVICE and be sure to include your order number  By purchasing from this website you agree not to file a dispute with paypal or your card company without first contacting customerservice@shoptjbc.com. (If a dispute is filed it prevents us from finishing your items or shipping them) 

PRE-ORDER ITEMS
If you purchase an item categorized as "Pre-Order" or an item that states in the description there is an extended turn around time- this means the item can have a turn around time of up to 10 weeks or longer if stated in the description. This can take longer or shorter depending on workload.  If a dispute is filed within that time, you will be asked to cancel the dispute so we may finish processing your order.  If you order multiple items and one or more of those items have an extended turn around time, the order will go out once all items have been fulfilled. If the 10 week period has passed please send an email and we will quickly figure out where your order stands. 

TERMS OF USE
By visiting our website, you agree to the Conditions & Terms of Use. These terms may be changed or updated so we encourage you to check this page regularly. We do not guarantee that information on our website is accurate, complete, or current. This includes pricing, description and availability of products. We reserve the right to correct any errors and to change information at any time without prior notice. All products are limited warranty. If you have an issue with one of the products, you must contact us immediately so we may figure out the best course of action. Modifying or attempting to fix any item will void any opportunity for us to fix it or replace it for free. Drilling, tapping, wrapping, coating, plating, modifying or welding any item voids any chance of fixing the item for you or replacing it. We will not repair or replace any handmade items that have been modified in any way. Wrapping exhaust or ceramic coating or plating of any kind on any items will be considered a void of this warranty. We will not repair or replace exhaust that has been wrapped. If you use anything other than a recommended cleaner or abrasive on the products, whether raw, powder coat, aluminum, chrome or brass this will void the warranty. Use of any chemicals on bare metal parts or plated or coated parts can result in adverse reactions, peeling powder coat or tarnishing bare metals or affecting plating negatively. 
Modifying products or misuse of products in a way other than is recommended on the site will void any warranty. Using any product for an application it was not intended for will void any warranty. Failure to follow the instructions on any product will void warranty. Brass products, plated or solid are not covered under warranty. brass is a very soft and fragile metal and prone to corrosion. Brass exhaust and brass components can change color and rust, pit, and corrode especially if the bike is left outside or the bike is in a humid environment, or moisture is left on the brass. The brass exhaust especially must be kept dry and wiped down after use once the metal is cool to the touch. We do not warranty electrical items, or any glass items, headlight lenses, or lights. 
Gas tanks for VT600 and VT750 that are made by hand in house and come lined and ready to fill. Do not powder coat the gas tanks as the lining will peel off the inside and they will need to be stripped and re-lined.

Should you need to call us you can call the shop at 562-567-0988. This is not a 24hr hotline and if no one answers you should leave a voice mail so we can get back to you and address your needs as quickly as possible. we prefer to email with our customers as it not only provides a black and white reference for both parties but it allows us both an easy reference if some information was shared. Shop hours are Tuesday - Saturday 10AM -6PM PST so those are the best times to reach out. If no one picks up, please be patient and give us time to get back. This is a VERY small shop and we do have days off. we are not robots!  All voice mails will be returned. You can reach us more quickly by sending an email to customerservice@shoptjbc.com please provide your order #
(i.e. TJ0001) not a paypal transaction ID, so we can help you more quickly. 


COPYRIGHT
All content included on this website including text, graphics, logos, images, and software, is property of TJ Brutal Customs and is protected by United States copyright laws. All content on this site is the exclusive property of www.shoptjbc.com and may not be used for any other purposes without our written permission.

SECURE PROCESSING
www.shoptjbc.com uses SSL Encryption Technology which is an industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet.

RESPONSIBILITY
www.shoptjbc.com sells products to adults who can purchase with a credit card. If you are under 18, you may only use our site with the involvement of a parent or guardian. 


PURCHASE FOR PERSONAL USE ONLY
You may purchase products only for personal use and not for resale. We reserve the right to refuse orders for any reason without explanation.
We reserve the right to refuse to do business with anyone, for any reason, without explanation. So don't be a dick! Please be nice even if you are unhappy with your purchase and we will do everything in our power to make you happy!! 
Our products are for racetrack/offroad use only. We are not responsible for noise violation fines. It is your responsibility to research your local traffic laws to deem whether our parts are acceptable for your bike in your riding area. We are not responsible for any injury or damage to personal or public property.

SHIPPING
$199.99 Free Shipping applies to Domestic orders only. We ship worldwide. Although alternate shipping charges will apply. We are not responsible for damaged or lost items. Once a package leaves the shop, I am no longer responsible for it. If your item is received damaged or lost you will need to contact the postal service. Please do not send an email asking where your item is. We are a small operation and things sometimes take longer than the big guys. No order is ever forgotten or lost, We get to them in the order they are received. If you placed an order and it has been some time, please go read the descriptions of the items you ordered, some of the items we carry are made to order, or may be on back order. 

When ordering and shipping via USPS please be aware they are in control of their shipping methods names. Just because you selected "2 day priority" does not mean your package will arrive in 2 days. When your order ships it will be shipped using the method you chose. Due to the custom and handmade nature of many of our products, we do not offer expedited shipping as in many cases shipping something immediately would be impossible. Most products have advertised turn around times and inventory availability can change rapidly and at any time. We will do our absolute best to get your order out to you as soon as possible! 

If you receive an item that you believe has been damaged in transit, please send us an email with pictures, and go to the following link to begin the claim process. - https://www.usps.com/help/claims.htm


SALES TAX
Sales Tax is charged to those orders shipped within the state of California. All products and shipping are subjugated to a California sales tax of 9.75%.