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RETURN/CANCELLATION POLICY
Our goal is a happy customer, while being able to run a sustainable business that continues to be able to make unconventional motorcycle parts for riders across the world. So, when we have the ability to help make your return, refund or exchange as easy and pleasant as possible, without harming the business, we will always choose to do so. We've decided to lay out, in details our returns, refunds and exchanges policies so you can shop with confidence.
We reserve the right to refuse any cancellation, refund, or return requests.
If you wish to cancel an order you may request to do so through the contact page, HERE. Request a cancellation/return/refund and we will happily assist you. Make sure to fill in your order number (ex. TJ0000) or the email will not come through the system. If you do not have an order number you can use TJ0000. We will reply with instructions on how to process the cancellation/return/refund. If a return is authorized you must pay any additional shipping charges. Once the items are received, we will issue a refund within 5-7 business days. We do not refund your original shipping costs as they were already used in shipping the item to you. A refund may take up to 30 days for your banking institution to process, however, they are usually much quicker.
By purchasing from this website you agree not to file a dispute or claim with paypal or your card company without first communicating with us and allowing us the chance to resolve any issue. If a return or refund is requested after 180 days from purchase, without the coverage of our lifetime warranty, you may only be issued store credit if the return/refund is approved.
In the event TJ Brutal Customs, LLC authorizes a return, the items may be subject to a 10% restocking fee. Items must be returned in new, unused condition, with no damage, and when they are, a restocking fee may be waived. If items returned are used or damaged we cannot issue a refund. If an item has been discontinued or we no longer carry it we can not authorize a return. All rubber products are non-warrantied, including vacuum plugs, slide diaphragms, tubes, tires, etc. All Shipping charges and fees are non-refundable. We reserve the right to alter these terms at our discretion.
Special Cases:
If you purchase slide diaphragms or any kit including slide diaphragms, and you tear them on installation, we will not refund your purchase.The product page is clear on installation and we are not responsible for incorrect installation.
Cancellations and returns cannot be processed for several items, shipping charges, throttle cables, clutch cables, and brake lines, extended fork tubes, Springers, Motogadget products, gas tanks, Antigravity products, other merchandised products not made by TJ Brutal Customs and custom invoiced items. If you purchase slide diaphragms or any kit including slide diaphragms, and you tear them on installation, we will not refund your purchase. The product page is clear on installation and we are not responsible for incorrect installation.
Our goal is a happy customer, while being able to run a sustainable business. When we have the ability to help make your return or exchange as easy and pleasant as possible, without harming our business, we will always choose to do so. That being said, there are cases where refunds, returns or exchanges are not permitted and we want to make those clear to you upfront.
RETURN POLICY REGARDING SALES AND SALE ITEMS / PRICE CHANGES
If an order is placed before a price reduction or pricing change of any kind and you wish to get a refund or store credit for the price difference, you must send a message to customer service within 24 hours of placing your order, requesting this refund. There are no exceptions to this.
If an order is placed before a sale, an order cannot be cancelled and then placed again during the sale.
SHIPPING INFORMATION:
We do not offer refunds on any shipping charges.
When USPS priority shipping is selected, it does not mean your order gets to you in 2 or 3 days, it is merely the name USPS gives to that method of shipping. We have no control over how they name their services. When your order ships out, it will be shipped with the method you chose and you will receive tracking information via email. Most orders ship within 2-3 business days however this may be longer if you ordered pre-order items, or an item you ordered is out of stock. We do not provide expected transit times due to the fact that we have no control over how long a carrier takes to move a package from our facility to your doorstep. If you have not received your order, please reach out to us through the contact page and we will do our best to help you out right away.
We ship to the following countries - Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Romania, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, United Kingdom. Current shipping restrictions may prevent shipping to these countries please check with your local carriers to find out if they are accepting shipments from the U.S.
All non-US customers are responsible for and agree to pay all import taxes and duties, which may be collected upon the delivery of your package.
Free Shipping applies to Domestic orders only. I We are not responsible for damaged or lost items. Once a package leaves the shop, we are no longer responsible for it. If your item is received damaged or lost you will need to contact the postal service or carrier.
PRE-ORDER ITEM POLICY
If you purchase an item categorized as "Pre-Order" or an item that states in the description there is an expected ship date, , this means the item is in production and will ship around the time frame given in the product description. If you order a pre-order item along with NON pre-order items, the NON pre-order items will ship according to current fulfillment time frames and may ship separately from the pre-ordered item.